Delivery costs and methods
Our deliveries are made via UPS or DHL. Products are delivered either to the address you stated when you placed the order or to a designated parcel pick-up point. The method of delivery is selected automatically, taking into account aspects such as weight, volume, etc. A delivery charge of EUR 15 will be added.
Right of cancellation and right to return
Day Home always offers the right to return for a period of 30 days. If, during this period, you decide to return the product for a refund, you must email email@example.com to obtain a returns slip.
The right of cancellation does not apply to consignments that were either uncollected or returned due to delivery delays caused by the customer.
The right of cancellation only applies if the product and original packaging are in unchanged condition. The returned product must be complete, which means that all accessories, user manuals, product packaging, internal packaging, etc. must be included in the return.
Return delivery fee
The cost of delivery for returns is EUR 15. The cost of return delivery will be deducted from the refund paid to you. Refunds are paid to the account stated at the time of purchase. Before you commence a returns process, you must first contact our customer service team in order to be sent a prepaid returns delivery notice, together with the relevant returns form. Day Home will not accept any returns sent with payment on delivery.
We are not able to collect parcels that must be collected from a parcel pick-up point, or parcels sent with payment on delivery. Any parcels sent to a parcel pick-up point will be returned to the sender.
Exchanging of products
The exchanging of products is processed in the same way as a return. You return the product(s) you wish to change, and place a new order in our webshop.
We apply the Consumer Sales Act’s right of complaint, which means that you have the right to submit a complaint for a period of three (3) years after you have received the product. This is applicable on the condition that all guidance for care and maintenance has been followed and that normal due care has been exercised. If you wish to submit a complaint, we recommend that you contact our customer service team, who will be able to help you to process your claim more quickly. You will then be asked to provide pictorial evidence, where the fault/defect is clearly shown.
In the event of a complaint, the fault must be reported immediately, or as soon as the fault is discovered. A period of two (2) months is always considered to be a reasonable period for the reporting of a faulty product. If the complaint is approved, we will take responsibility for all costs that are associated with the return, including return delivery.
For cases concerning a complaint, the customer should contact Day Home’s customer service team at firstname.lastname@example.org.