If your products are in stock at Day Home’s warehouse, your order will normally be dispatched from our warehouse within 1-3 business days from the date on which we received your order. The actual stock status is listed beneath each individual product. Once your order has been dispatched, the chosen delivery supplier’s delivery time will apply, which is usually 1-5 business days. With reservation for possible delays in the event of high order volumes (e.g. during particularly busy periods) and for any errors in the stock status listed on day-home.dk.
All deliveries are made following notification. When taking delivery of/collecting ordered products, the customer must always be able to present a valid form of identification. Only the person named on the parcel may collect the parcel from a parcel pick-up point. If the parcel is to be collected by another person, both the collector’s and the named recipient’s identification must be presented.
In the event of a delay to the delivery, the customer will be notified by email or a telephone call from Day Home. The customer reserves the right to cancel the purchase in the event of prolonged delays to delivery. Instances may arise where it is not possible to fulfil an order – for example, in the event that Day Home’s supplier is not able to fulfil their commitment to Day Home. Accordingly, Day Home reserves the right to exempt themselves from any demand for compensation from the customer as a result of delivery delays.
Day Home is liable for transportation risks to the customer – i.e. the risk that a product becomes damaged or lost during transportation to the customer. The customer is liable for the risk when any product is returned to Day Home.
Delivery costs and methods
Our deliveries are made via UPS or DHL. Products are delivered either to the address you stated when you placed the order or to a designated parcel pick-up point. The method of delivery is selected automatically, taking into account aspects such as weight, volume, etc. A delivery charge of EUR 15 will be added.
The cost of delivery is EUR 15.
Right of cancellation and right to return
In accordance with the Distance and Off-Premises Contracts Act, customers always have the right of cancellation for a period of 14 days from receipt of the delivery. If, during this period, you decide to return the product for a refund, you must email email@example.com to obtain a returns slip.
The right of cancellation does not apply to consignments that were either uncollected or returned due to delivery delays caused by the customer.
The right of cancellation only applies if the product and original packaging are in unchanged condition, but the customer is legally entitled to handle the product to the extent necessary to establish its condition and function. In the event that the right of cancellation is invoked, we reserve the right to make deductions corresponding to the depreciation in value caused by the customer’s handling of the product where such exceeded the extent to which it was necessary in order to establish its condition and function. The depreciation in value will be determined on a case-by-case basis. The deadline for invoking the right of cancellation is calculated from the day on which the customer received the product.
When cancelling a purchase, the customer is liable for the cost of return delivery of EUR 15. The cost of return delivery will be deducted from the refund paid to you. Refunds are paid to the account stated at the time of purchase. Before you commence a returns process, you must first contact our customer service team in order to be sent a prepaid returns delivery notice, together with the relevant returns form.
The returned product must be complete, which means that all accessories, user manuals, product packaging, internal packaging, etc. must be included in the return.
The customer is liable for the risk if the product is damaged during return delivery to us. In the event of any damage to the return, full compensation cannot be promised. You must therefore take care to ensure the product is sufficiently well packaged. Use the outer packaging in which the product was originally sent. Do not affix the return delivery notice directly to the product packaging.
Day Home always offers the right to return for a period of 30 days. The right to return within 30 days applies to products in unbroken packaging and in accordance with the conditions stated above for the right of cancellation.
Return delivery fee
The cost of delivery for returns is EUR 15. The cost of return delivery will be deducted from the refund paid to you. Refunds are paid to the account stated at the time of purchase. Before you commence a returns process, you must first contact our customer service team in order to be sent a prepaid returns delivery notice, together with the relevant returns form. Day Home will not accept any returns sent with payment on delivery.
We are not able to collect parcels that must be collected from a parcel pick-up point, or parcels sent with payment on delivery. Any parcels sent to a parcel pick-up point will be returned to the sender.
Exchanging of products
The exchanging of products is processed in the same way as a return. You return the product(s) you wish to change, and place a new order in our webshop.
If you have used Klarna Faktura to pay for the products being returned, you can “Report a return” by logging in at klarna.se (or using Klarna’s app), and the payment due date of your invoice will be paused while your return is waiting to be processed. In this way, you do not need to make a payment unnecessarily early.